We take privacy seriously.


This document sets out what you can expect of us regarding how we look after your information. We are users too, and share your zeal in wanting to keep what is private, private. We seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices – Code of Practice’. We will never share your information with third parties for promotional purposes without your consent.

Who we are

More formally, we are FLATFAIR LIMITED, a company registered in England under registration number 10487576. We operate the website found at http://www.flatfair.co.uk. Our registered office is located at:

9th Floor
107 Cheapside
London, EC2V 6DN
United Kingdom

If you have any concerns about the way we use your information or any questions about this Privacy Policy, please let us know. We can be contacted via info@flatfair.co.uk or by writing to our registered office.

What we do with your information

Information submitted to FLATFAIR will be processed to:

Populate the features that we provide as part of the Flatbond service.

Provide you with updates on the service and any content that may be of interest to you.

Continually improve our service offering and user experience.

Provide commercial services to our users based on anonymous and aggregated data created by people using our service.

Share with selected third parties for marketing purposes.

We may share personally identifiable information if a tenancy has been agreed between our clients. This will allow our landlord client and tenant client to communicate and proceed with the tenancy. If a tenancy does proceed, we will also share such personal information with our insurers, brokers and other parties involved in the processing of the insurance policy that underwrites our services and in respect of any claims that may be made thereunder. We will not share your information with third parties for promotional purposes.

We may collect information and compile statistics to assess user trends, which are used by third party organisations to better understand how users interact with businesses and brands online. These statistics are drawn from a dataset that does not contain any personally identifiable information, and we will not pass on your personal details to third parties for these purposes.

How long we intend to keep your information

We will keep your data for 6 years or for as long as you continue to access our service. You can delete your information by contacting us by email at info@flatfair.co.uk.

If your information is removed, it will disappear from our service; however, there will be a period during which your information will be held on our back-up systems. After this, all content that you provided to us will be deleted permanently.

What user information we would like you to give to us

If you are a landlord or letting agent, we ask you to provide your name and contact details (an email address, postal address, telephone number and where applicable, Company Name) alongside some details regarding your rental accommodation. If you are a tenant, we ask you to provide your name and contact details (an email address, postal address and telephone number), we also retain data on your tenancies processed through our system. You can change these details, or provide more information, by emailing us at info@flatfair.co.uk

Where we hold your information

The information and content held on our platform is deployed geographically to maximise user experience.

We hold our data on bubble.is who are contracted to us for the provision of technical services. We remain responsible at all times for the security of your information, but if you want to know more about how we interact with bubble.is, you can view their privacy policy, amongst their other policies, here https://bubble.is/home

What we do to ensure the security of your personal information

We take the security of your data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make securing your data a key part of the way we do business.

Your rights regarding your personal information

We will contact you with updates about our service and how we are evolving to deliver greater benefits to you.

You can opt in or opt out at any time you choose by clicking on the ‘unsubscribe’ link in the e-mails, and we will provide a list of contact options on our website.

Information that we hold about you is available to you at all times by contacting us at info@flatfair.co.uk.

Our Cookie Policy

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web interface, and what their use means to you. At the end, we've included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

What are cookies?

According to Microsoft: “Cookies are a very small text file placed on your hard drive by a web page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. A Cookies purpose is to tell the server that you returned to that web page.”

What cookies do we use?

In this section, we explain what cookies are used in the overall service we provide to our clients, and how you can switch off cookies via a setting in your browser.

Our use of cookies

We use cookies to record when you've accessed our service via our website; we also use our own cookies to recognise who you are when you return to our platform in a new visit.

These cookies are an essential part of how our platform operates, and they greatly improve your client experience. Ironically, the banner that you saw the first time you looked at the website alerting you to the use of cookies makes use of a cookie itself, that would not be required were it not for the European Directive on the use of cookies.

These cookies are only used by us, and the information they contain is not shared with anyone else.

List of services we use which use their own cookies

We use Google Analytics to understand general trends about our content and traffic sources: for example, where users come from, which pages are most popular, which sites provide most traffic and how our marketing efforts impact the amount of visits we receive. Google's statement about privacy is here: http://www.google.co.uk/intl/en/


In line with the latest advice from the Information Commissioner’s Office, we interpret your continued use of our platform as consent for us to use cookies to capture data about how you interact with our services, and those of other services we use.

More information about cookies

Links which provide more information about cookies:



Link explaining how to switch off cookies in various browsers:


Contact us if you would like to complain or wish to know more about how your information will be used. We can be contacted at info@flatfair.co.uk or by writing to our registered office.

Contact the Information Commissioner if there is a problem

If you consider we have not addressed your problem, you can contact the UK Information Commissioner's Office for assistance. Further information can be found via http://www.ico.gov.uk/complaints/data_

For any other questions please contact us at info@flatfair.co.uk